Page 2 - Customers

Existing players will join once penetration crosses single digits: ONDC CEO

In a Q&A, T Koshy, dwells on the network's national road map, challenges in onboarding small retailers, and the value proposition for customers

'Middlemen' Swiggy, Zomato win once again, restaurants bear the brunt: NRAI

Association details the impact the new discount programmes of these two entities could have on eateries

Here's why a demand by a Swiggy customer in Hyderabad triggered outrage

A demand by a customer in Hyderabad on food delivery app Swiggy has triggered an outrage with many people demanding the company to blacklist the customer

Transactions in Indian retail sector up 160% in H1 of CY2022: CBRE study

Pent-up demand from customers post-pandemic for immersive engagement and convenient in-store experiences has driven productivity at retail spaces, says report

Let customers enjoy freedom from banks' tyranny

The branch managers have come out of their glass cabins and the sellers' market has transformed into a buyers' market. But, there is no end to the harassment of customers

PwC India completes acquisition of Salesforce consulting firm Venerate

Venerate, which was founded in 2016 in Bangalore, builds customised solutions on the Salesforce platform across multiple clouds. The solutions help organisations in managing customers and sales

Zomato, Blinkit to cross-leverage customer bases soon: Deepinder Goyal

Tech integrations between the two companies will accelerate the pace of progress at both ends, he added.

How will the hike in import duty of gold affect customers in India

Indian gold imports in May were recorded at 107 tonnes, a rise of 790 per cent year-on-year, and impacting the current account deficit negatively

Do we know our customers?

What is true for a luxury brand may also be true in a jewellery showroom or a durables showroom

RBI group's suggestions will boost digital lending, say experts

Industry players say the new norms will enhance how lending apps and platforms ensure customer safety and move away from unethical conduct

RBI lifts restrictions on Diners Club, allows onboarding of fresh customers

RBI had barred Diners Club from onboarding fresh customers from May 1 and said the restrictions would remain in place till the card issuer met RBI norms on local data storage

Amazon Pay offering rewards to customers during month-long festive event

Customers can extend their budget and shop for favourite items across categories, can also use different payment modes on Amazon Pay to shop seamlessly

Zomato announces limited edition 'Pro Plus' membership for select customers

Online food delivery platform Zomato on Monday said it is launching a limited edition 'Pro Plus' membership for its select customers. "We have 1.8mn Zomato Pro members as of today. And one of the most requested features from our customers has been Unlimited Free Deliveries (something like Amazon Prime). So in a few hours, we are launching our Limited Edition *Pro Plus* membership for select customers," Zomato Founder and Chief Executive Officer Deepinder Goyal said in a tweet. The Pro Plus will have no surge fee, no distance fee, and all Pro benefits. "All Zomato Edition Black credit cardholders will automatically be upgraded to Zomato Pro Plus. Everybody else will need to buy the Pro Plus upgrade from the Zomato app. Fatafat le lena, baad mein shayad nahin milega" Goyal said in another tweet. Earlier in 2020, Zomato had launched an initiative to rechristen Zomato Gold to Zomato Pro.

RBI bars Mastercard from onboarding new customers in India from July 22

The ban is only on adding new domestic customers to its network; no impact on its existing customers

Thomas Cook, SOTC launch 'travel first, pay later' scheme

The schemes address issues related to health and hygiene during travel and also of financial risk of booking trips during the Covid-19 pandemic.

Man claiming to be Oracle's senior exec, his wife booked in cheating case

Senior executive Pradeep Agarwal and his wife were booked by Hyderabad Police for cheating customers by collecting huge advance amounts for the projects using the goodwill of the Oracle company.

Fintech firms expect business as usual by July, says FACE survey

These 20 firms combined serve 6.5-million-plus customers, of which 46 per cent are 'new to credit' customers.

Super luxe models drive into the Indian market amid Covid-19 pandemic

Top firms such as Mercedes-Benz, BMW and Audi are betting on the revenge buying syndrome seen after the unlocking last year to boost top lines this time as well

Zoho's CRM offering Bigin adds 7,500 customers in a year since launch

Bigin is also releasing an industry-first mobile pipeline view, to help small businesses foster customer ties while recovering from effects of Covid-19

Upstox eyes 3-4 times growth in its customer base this year to 6-8 mn

Tiger Global-backed online brokerage Upstox on Wednesday said it is aiming a customer base of 6-8 million at the end of 2021