'Middlemen' Swiggy, Zomato win once again, restaurants bear the brunt: NRAI

Association details the impact the new discount programmes of these two entities could have on eateries

With Swiggy and Zomato recently announcing the launch of their new discount programmes, Swiggy Diner and Zomato Pay, respectively, the National Restaurant Association of India (NRAI) has, through an advisory, detailed the adverse impact these moves could have on restaurants.

Building their own payment gateways opens up the possibility for Swiggy and Zomato to also earn a commission on dining transactions, alleged the NRAI, claiming that the aggregators are making efforts to widen profit margins. 

“Both (Swiggy and Zomato) have reached peaks in terms of how much they can charge for delivery orders (currently in the range of 25-30 per