Page 3 - Customers

ICICI Bank says spends by its customers reach 90% of pre-Covid levels

Earlier in the day, its larger rival HDFC Bank also said that the business has returned to pre-COVID pandemic levels

Amazon downgrades 20,000 product reviews to fight false ratings: Report

The investigation revealed that Amazon Fryer, the top judge on Amazon.co.uk, gave his five-star approval an average of once every four hours

People happy with govt's Covid-19 pandemic battle, but retail lags

The Retailers Business Survey, conducted in July by the Retailers Association of India (RAI), shows the fourth-largest global market is still seeing 63 per cent contraction in offtake

How auto firms plan to woo customers, motivate sales staff post lockdown

As India eases some restrictions and many automobile dealerships restart operations after over a month of keeping their shutters down, what will be the primary target for brands?

Yes Bank customers 'sensed trouble', withdrew Rs 18,110 cr in 2018

The difference in deposits between March 2019 to September 2019, reflects withdrawals to the tune of Rs 18,110 crore

Most brands in US, Europe failing to use customer data effectively: Survey

Brands that use CDPs effectively are 2.5 times more likely to increase customer lifetime value

Zomato, Swiggy face the ire of partners. Time to rethink value proposition?

Is it time for the aggregator brands to rethink their promise to their partners-be it restaurants, airlines and hotels and drivers?

From furniture to clothes, brands pitch experiences to attract millennial

Brands are interpreting the millennial rush for experience in different ways. Some see it as a need to entertain the customer, others look to align the brand to specific tastes and expectations