Customer Service

Insurance Samadhan, Ola unit announce collaboration for customer solutions

Partnership will involve grievance services like mis-selling, claim rejection, delay, and short settlement

Air India's low-cost subsidiaries move to single unified reservation system

The two carriers, Air India Express and AirAsia India, have also adopted a common social media and customer support channel; air operating permits and regulatory posts to be merged later

Demand for call center jobs see sharp uptick since pre-pandemic: Report

Businesses are recognising the rising importance of improving customer experience as there has been an exponential surge in demand from jobseekers for call centre and remote customer service jobs since pre-pandemic, says a survey. According to data from leading job site Indeed, there was an elevated demand for call centre and remote customer service jobs in the period from January 2020 - January 2021, with a sharp increase of 498.40 per cent in job postings and a tremendous increase in jobseeker interest. The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy. Gig work also grew during this time frame owing to the emergence of work-from-home as a predominant model of work. However, job trends over the past year reveal a moderate drop in both job postings (by 73.50 per cent) and jobseeker interest (by 64.50 per cent clicks per million) as t

Mix of PSBs aided in boosting customer services, creating strong banks: MoS

The amalgamation of public sector banks has helped in improving customer services and creating strong banks, Minister of State for Commerce and Industry Som Parkash said on Wednesday. In a written reply to a question in the Lok Sabha, the minister said the objective of amalgamation of the banks was to facilitate consolidation among PSBs to create "strong and competitive banks" capable of achieving economies of scale and realisation of synergy benefits with wider product and service offering to customers. "As a result of this effort, customers of amalgamated banks received access to increased number of branches and ATMs from which they can now avail banking services. Customers have also received access to a larger bouquet of products and services," he said. The amalgamation also enhanced their lending capacity for loans of a larger size and has also enabled banks to open/reorganise, controlling offices and processing centres, equipping them for better customer serving, Parkash ...

Realme to set a benchmark in tech industry with new care service system

In October this year, Realme launched Realme Care service system for seamless and simplified end-to-end customer support for its users

Want to close or cancel your credit card? Here's a step-by-step guide

When you are considering canceling a card, it should be taken into account how the cancellation of your credit card will affect your credit score

Customer protection the core of new RBI microfinance rules: Dy governor Rao

These measures, along with a cap on repayment obligations and steps to check over-indebtedness introduced by the regulator, will eventually bring down interest rates for the borrowers, he says

PSBs to soon have a helpline for customer grievance redressal: Report

This comes against the backdrop of a large number of complaints by customers over non-operating helpline numbers of several branches of PSBs in India

After RBI missive, FIDC asks NBFCs to revise codes of conduct

Has asked them to insert penalty cause for repeated breaches

Ozonetel starts WhatsApp platform for firms' customer communications

Service will reduce organisations' cost of operations by over 75%, says company

Walmart India team playing key role in innovation: CEO Doug McMillon

He added that they've changed the way people spend and save and their perception of value as well as how they travel, communicate, and work

Banks ensure their systems speak to each other for customer service: FM

Finance minister Nirmala Sitharaman on Friday urged banks to ensure that their systems speak to each other so that they are able to serve customers in a better way. The minister, while delivering the keynote address at the 75th annual meeting of the Indian Banks Association (IBA), said many a time customers are forced to transact with multiple lenders due to which it is important that the systems of one bank talks to that of other. She termed such a mechanism as an artificial wall erected by lenders to protect their turf. The finance minister also underlined the need for ensuring that banking personnel converse in the local language so that their customers are served better. Banks need to ensure that their systems speak to each other so that the common man banking with multiple lenders is not inconvenienced. Also, another key element of serving the customer better and more effectively is conversing in the local language, Sitharaman said. She also said it is essential that banks inv

Flipkart launches hotel-booking service, sees travel industry gaining

Flipkart Hotels will provide room bookings at 3 lakh domestic and international hotels. It will offer customers services like flexible travel and booking-related policies, and easy EMI options

Do you know your customer's decision journey?

Often, just a few key activities are all that you need to ensure that your brand does not become a leaky bucket that keeps losing customers at the last stage

Do you feel you were overcharged? Why are service prices not transparent?

Usually there is a marked difference between the charges promised and what we pay at the end of a service, whether at a restaurant or booking an air ticket. How can we ensure price transparency?

Unicorn Gupshup acquires OneDirect to strengthen conversational platform

Gupshup became a unicorn last year after it raised $100 million in funding at a valuation of $1.4 billion.

RBI-constituted panel to review customer service standards in banks, NBFCs

The RBI on Monday said it has set up a committee to evaluate the efficacy, adequacy and quality of customer service in banks, NBFCs, and other entities regulated by it.

Zomato customer care agent schools customer on Hindi; Company fires staff

The restaurant aggregator and food delivery company on Tuesday apologised to a person, who alleged that he was denied refund by its customer care agent for not knowing Hindi

Snapdeal customer services now in eight languages apart from Hindi, English

The company also pointed out that Hinglish is also popular among its customers when it comes to speaking with customer service agents

Japan's Rakuten forays into India's B2B tech segment, launches new product

This is the first time that Rakuten will be bringing its products and services into the Indian market