Page 2 - Customer Service

Volvo Car India commences 24x7 customer support service across country

Volvo Car India on Thursday said it has initiated a 24x7 customer support service for its customers in the country

RBI to conduct customer satisfaction survey on impact of bank mergers

This is to find out the impact of the recent mergers of state-owned banks on banking services being availed by individuals.

ICICI Bank enables customers to break high-value transactions into EMIs

ICICI Bank customers can break their high value transactions of over Rs 50,000 into suitable EMIs directly on its internet banking platform to make their purchases more affordable, the lender said on Wednesday. The facility is the first in the industry, the bank added. It will be applicable on transactions up to Rs 5 lakh and will bear no additional cost on the customers. Christened 'EMI @Internet Banking', the facility will enable customers convert their high-value transactions up to Rs 5 lakh into easy monthly instalments, ICICI Bank said in a release. Customers can purchase gadgets or pay for their insurance premium or school fees in easy EMIs from their savings account using the internet banking platform, it said. The bank has tied up with online payment gateways BillDesk and Razorpay to enable this facility. To begin with, over 1,000 merchants in categories like online shopping portals, insurance, travel, education- school fees and electronic chains have been brought ...

Centre will have to put more funds into public sector banks, says RBI

Governance reforms and action plans to enhance operational efficiency and customer services are integral for recapitalisation

80% consumers expect better customer service amid Covid: Hiver Research

Hiver, a global customer service solution, surveyed 1000 respondents to give organizations insights into consumer expectations regarding customer support in 2020

Consolidated Edison selects Infosys to digitally transform customer service

It will also enable Con Edison to keep pace with regulatory and technology changes, become technologically nimble, mitigate risks, and become cost effective

Letter to BS: Firms should focus more on customer satisfaction than profits

In spite of the Consumer Protection Act, 2019, the consumer's awareness about the quality of product or service remains low.

Amazon India to hire 20,000 temporary staff to serve global customers

Most of the positions are part of Amazon's 'Virtual Customer Service' programme that provides flexible work-from-home options

Google to add over 3,800 customer support jobs in US, India and Philippines

Previously, customer and user support, such as answering calls, product troubleshooting, and campaign set-up, was usually supplied by third-party companies on Google's behalf

Explained: How AI is revolutionising the way customer service is executed

Interestingly, the company has not tapped any external funding since 2003 when Sequoia invested $22 million for a minority stake

Customer service as therapy best for those who just want someone to listen

Some people who could benefit from more formal therapy avoid going because they believe there is a stigma around mental health issues

42% Indians willing to pay premium for prompt customer service, says survey

It said 66% Indians would discontinue using a brand or product due to poor customer service

Affluent Indians willing to pay premium for better customer service: Survey

Talking to customer service exec over a phone is most preferred mode of communication for customers

Letters: Remove the obstacles

Customer service in banks is hampered by bureaucratic processes and indifference of the staff