Public Grievances

Govt has firm resolve to address complaints in time-bound manner: L-G Sinha

Jammu and Kashmir Lieutenant Governor Manoj Sinha on Friday interacted with a group of citizens who had submitted their various grievances on a dedicated portal and said there is a firm resolve to address public complaints in a time-bound manner. He said the government has taken several initiatives to develop an efficient public service delivery mechanism and it has improved ease of living of common people. "It is our firm resolve to address public complaints in a time-bound manner and speedily to bring about a change for all-round progress," he said. He said a transparent and accountable governance is ensuring that the benefits of growth reach all sections, especially the last person in queue. Interacting with the citizens, the lieutenant governor took stock of their grievances and the action taken by the deputy commissioners concerned. On the grievance of a person from Srinagar regarding environment protection and sanitation in the foothills of Shankaracharaya top, Sinha directe

Public grievances pendency in Central Secretariat jumps to 71,743 cases

In March, 15,691 public grievances appeals were received and 14,395 appeals were disposed. The Central Secretariat has a pendency of 28,042 appeals at the end of March

Three years, 4,700 complaints against domestic airlines: Govt data

The grievances are taken up with the airlines concerned. If the complainant is not satisfied he/she can file an appeal

Centre gets 107,000 grievances in Feb; max against financial services dept

Around 1.07 lakh public grievances were received on an online platform against different government departments, a majority of them against the department of financial services, labour and employment ministry and CBDT. These grievances were received on Centralised Public Grievance Redress and Monitoring System (CPGRAMS), an online system that allows citizens to raise complaints. In February, 2023, a total of 1,07,308 public grievances (PG) cases were received on the CPGRAMS portal, 1,09,976 PG cases were redressed and there exists a pendency of 65,215 PG cases, as of 25th February, 2023, a statement issued on Friday by the personnel ministry said. The pendency in the central secretariat has decreased from 67,883 PG cases at the end of January, 2023 to 65,215 PG cases at the end of February, 2023. For the seventh month in a row, the monthly disposal crossed one lakh cases in central ministries/departments, it said. "Department of financial services (banking division) (18,478 ...

Decoded: How the GACs will respond to grievances of online users

Users must appeal to the GAC within 30 days of receiving a communication from a grievance officer in case of a dispute

Mamata likely to chair meeting for speedy disposal of public grievances

West Bengal Chief Minister Mamata Banerjee is likely to chair a review meeting on Monday for the speedy disposal of public grievances, an official said. Banerjee is likely to meet officials of departments concerned and district magistrates, he said. "The chief minister is likely to direct officials to speed up the administrative works before the panchayat elections. There may be discussions on complaints received through the 'Didir Doot' programme," the official said on Friday.

GACs to have wider scope, will hear all types of grievance appeals

MeitY had stated there was a need to set up GACs as grievance officers hired by the platforms often did not address issues satisfactorily

5.38 mn public grievances redressed during good governance week: Centre

As many as 53.8 lakh public grievances were redressed during the recently concluded good governance week, the Centre said on Tuesday. The government celebrated the second 'Sushasan Saptah' (good governance week) between December 19 and 25. The Sushasan Saptah witnessed a nationwide campaign for redressal of public grievances and improving service delivery, according to a statement issued by the Personnel Ministry. Prashasan Gaon ki Ore 2022 has witnessed significant progress 53.8 lakh public grievances were redressed, 310 lakh service delivery applications were disposed and 949 innovations in governance were documented. Prashasan Gaon ki Ore (governance towards village) was the theme of the week. On December 23, district-level workshops were held in all 768 districts to deliberate on innovations and vision India@2047. The district-level workshops were chaired by a senior retired IAS officer who had served as district collector in that district. The Parliamentary Standing Commit

Losing history

Failure to transfer files to National Archives is unfortunate

Sebi proposes major changes in investor grievance redressal mechanism

Along with making the process completely online, Sebi has suggested measures for reducing cost

Maharashtra govt directs formation of district-level CM Secretariat Cells

The Maharashtra government has directed the collectors of all districts in the state to set up Chief Minister's Secretariat Cells in their respective districts for early redressal of people's grievances. A Government Resolution (GR) to this effect was issued on Friday. It said the Chief Minister's Secretariat Cells were earlier set up at the divisional level. But the facility is being further extended to the district level so that the issues faced by villagers can be addressed immediately. The government order also said that earlier, citizens had to go all the way to the state secretariat in Mumbai to submit their applications and get their issues resolved. But their time and efforts were saved with the setting up of the divisional CM Secretariat offices. "Now to make the task easier further and make it more transparent as well as speedy, the decision to set up the district level cells has been taken," it said. Resident Deputy Collectors of the district will head the cell and a ..

Received 6 mn complaints on grievance redress system in 3 years: Centre

Govt said public grievances were received against various states and Union territories between 2020 and November this year

Digital lending apps: RBI received 13,000 complaints against banks, NBFCs

The grievances, filed under RBI's integrated ombudsman scheme of 2021 between April 2021 and Nov 2022, also cite harassment by recovery agents

IT rule tweak likely if social media firms abuse power: Chandrasekhar

The latest stance by the minister follows a series of confrontations between the government and Twitter over the moderation of user-generated content on the platform

J&K to bolster Cyber crime cell, set up helpline to record grievances

The Jammu and Kashmir administration will strengthen the cyber crime cell and set up a helpline to record and address citizens' grievances related to cyber frauds and pornography. Under the recently launched Cyber Security Policy, the administration is also taking various steps such as modifying the curriculum for high schools to include aspects of cyber security relevant to children. "The UT of Jammu and Kashmir will augment the existing specialised cyber crime cell (of home department) for investigating complaints pertaining to offences under the Information Technology Act. "The Government shall further strengthen this unit to simplify and galvanize reporting, tackling and tracking progress on cyber-crimes. The UT will strive to create a cyber space free of pornography (especially child pornography), cyber bullying and sexual harassment. The cyber grievance system will be put in place to lay special emphasis on these crimes," reads the policy document. It said J&K would ...

Sebi now receives lesser complaints, resolves them at faster pace

Even as number of investors has risen, shows SCORES data

Appellate panels to be set up for resolving social media users' grievances

The government on Friday tweaked IT rules to pave way for setting up of grievance appellate panels, which will settle issues that users may have against the way social media platforms initially addressed their complaints regarding content and other matters. These committees will be able to review content moderation decisions by social media companies like Meta and Twitter. The 'Grievance Appellate Committees' will be set up within three months, according to a gazette notification on Friday. Incidentally, the move comes at a time when the CEO of electric car maker Tesla Inc, Elon Musk, has completed his USD 44-billion takeover of Twitter, placing the world's richest man at the helm of one of most influential social media apps in the world. The IT rules changes have been in the works for months, though, ever since users red-flagged instances of digital platforms acting arbitrarily. The latest move will arm the users with a grievance appeal mechanism in the form of appellate committee

Govt to set up social media grievance appellate committees within 3 months

The committees will be established with the aim of providing users of social media sites like Facebook and Twitter with an alternative dispute resolution method

Special Swachhta Campaign 2.0: Centre removes 900 obsolete rules

The assessment of the Campaign 2.0 will be done from November 15 to November 30

Manipur CM Biren Singh launches portal to address public grievances

Manipur Chief Minister N Biren Singh has launched a web portal to enable people to redress their grievances, and provide a platform to raise corruption-related issues, officials said. Three phone numbers, including two meant for the anti-corruption cell, has been made available on the portal 'CM da Haisi' (Let's inform the CM), they said. "... It will enable fast redressal of public grievances and also provide a platform to raise corruption-related issues," Biren wrote in a Facebook post. "This will further enable us to bring transparency and accountability in governance and delivery of public services," he added.