Ombudsmen disposed of 32% more complaints against insurers in 2021-22

Complaints relating to health insurance made up a third of the total number cases disposed of in 2020-21, a period marked by the first wave of Covid-19

An alternative mode of resolving disputes over insurance claims has helped dispose of 32 per cent more complaints in 2021-22 year-on-year.

Insurance ombudsmen disposed of 40,527 complaints against insurance firms across the country during the year, compared with 30,596 in 2020-21.

While the break-up for 2021-22 is not available, complaints relating to health insurance made up a third of the total number cases disposed of by ombudsmen in 2020-21, a period marked by the first wave of Covid-19.

The Delhi office settled 3,830 complaints in 2021-22, or 9.4 per cent of the all India figure, Sudhir Krishna, Insurance Ombudsman