Ombudsman

PFRDA increases Ombudsman's upper age limit to 70 years from 65 years

Pension Fund Regulatory and Development Authority (PFRDA) has increased the upper age limit by 5 years for Ombudsman to 70 years. As per the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations 2015, the upper age limit was 65 years. According to the gazette notification dated March 27, the PFRDA has amended that regulation by replacing the upper age limit for Ombudsman from 65 to 70 years. "These regulations may be called the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) (Amendment) Regulations, 2023," the notification said. These shall come into force on the date of their publication in the official gazette, it said. Ombudsman appointed by PFRDA receives, considers and facilitates resolution of complaints or grievances, which fall within the ambit of the regulations. A person appointed as an Ombudsman holds office for a period of three years and would be eligible for reappointment for another t

Digital payment plaints highest in RBI's integrated ombudsman scheme

Complaints relating to digital modes of payment and transactions were the highest, constituting 42.12% during the year

RBI directs credit information companies to appoint internal ombudsman

The Reserve Bank of India (RBI) on Thursday has directed all the credit information companies to appoint an internal ombudsman by April 1, 2023

Ombudsmen disposed of 32% more complaints against insurers in 2021-22

Complaints relating to health insurance made up a third of the total number cases disposed of in 2020-21, a period marked by the first wave of Covid-19

RBI to set up fraud registry to check banking frauds: Executive Director

Payment system participants will be provided access to this registry for near-real time fraud monitoring. The aggregated fraud data will be published to educate customers on emerging risks

RBI's integrated ombudsman scheme aims for seamless redress of grievances

Scheme to offer cost-free redress of complaints about 'deficiency' in services rendered by entities regulated by RBI, if not resolved to customers' satisfaction or not replied within 30 days

PM to launch RBI's retail direct, integrated ombudsman schemes on Friday

Prime Minister Narendra Modi will launch two innovative, customer-centric initiatives of the Reserve Bank of India, the retail direct scheme and the integrated ombudsman scheme, via video-conferencing

Lokpal receives 30 complaints against senior govt officials from Apr-Jul

Of the total complaints made in this fiscal, 18 were received in July and 12 in April and June.

Govt amends rules, brings insurance brokers under ombudsman ambit

Policyholders can also now file online complaints

DK Jain gets one year extension as BCCI ethics officer and ombudsman

DK Jain was appointed by the Supreme Court in February 2019 as BCCI's first-ever ombudsman

DDCA apex council scraps ombudsman order reinstating Rajat Sharma as chief

The Apex council of the Delhi & Districts Cricket Association on Tuesday put up a united stand, rejecting ombudsman Justice (Retd) Badar Durrez Ahmed's order which allowed senior journalist Rajat Sharma to continue in his role as DDCA president. Sharma had resigned from his post on Saturday, citing his inability to continue amidst "various pulls and pressures". However, the DDCA ombudsman on Sunday rejected Sharma's resignation, asking him to assume office as president and also fixed November 27 to formally hear the matter. The decision didn't go down well with the Apex Council with nine out of 15 members on Tuesday addressing a joint presser, rejecting the Ombudsman's role and also highlighting the issues affecting the running of the sport in DDCA. "We, the following members of the Apex Council, are of the opinion that you cannot rejoin the office as the president of DDCA and the mail stating your rejoining is null and void," the members of Apex council said in a letter to ...

Ombudsman's Order: Sreesanth's ban to be seven years, ends in August, 2020

The BCCI banned Sreesanth for life in August 2013 along with Ajit Chandila and Ankeet Chavan for indulging in alleged spot-fixing in the IPL of that year

Will ombudsmen help bank customers?

RBI has asked banks to widen their redressal system but consumer activists say it won't help much