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Digital payment plaints highest in RBI's integrated ombudsman scheme

Complaints relating to digital modes of payment and transactions were the highest, constituting 42.12% during the year

Photo: Bloomberg
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Photo: Bloomberg

BS Reporter
The Integrated Ombudsman scheme of the Reserve Bank of India and Consumer Education Protection Cell (CEPC) received 418,184 complaints in 2021-22, which is 9.4% higher than the previous year.

Complaints relating to digital modes of payment and transactions were the highest, constituting 42.12% during the year. The rate of disposal of complaints improved to 97.97% in 2021-22 from 96.59% in 2020-21.