The new center will further strengthen WNS' existing capabilities in delivering digital-first industry-specific solutions for diverse industries, including Shipping and Logistics, etc
India's BPM sector with revenues at $44 billion experienced double-digit growth of over 14 per cent in FY22 as compared to FY21 and accounts for nearly 40 per cent of global sourcing spend
Report says sector to reach a head count of 4.85 million in FY22, is on track to reach 10 mn workforce in next five years, with significant increase in contract hiring
Part of the push to reach this $1 billion target may also come from Chennai-based CSS Corp in which StarTek acquired 26 per cent stake in the company for $30 million, early this year.
An old rule barred work such as voice calls from home. DoT relaxed rules last November, allowing BPM and other service providers (OSPs) to work from anywhere in India
The Indian IT-BPM sector witnessed a recovery in revenue growth at 7.9 per cent in FY2019-20, primarily driven by a significant boost in domestic revenue, as per the Economic Survey 2020-21