Service Charge

Govt to ask RO cos to make repair, service charges public at Monday meeting

Aim is to create awareness among consumers and protect them from being overcharged; another issue is the practice by manufacturers to compel users to download apps in order to make complaints

Consumers dislike convenience fees for digital payment of services: Survey

People prefer making transactions online but regard service charges as unjustified and costly

Delhi HC gives the green light to restaurants to levy service charges

It comes just days after, on Tuesday, HC had asked the restaurants why they could not increase the salaries of their staff instead of levying a service charge

Why recover service charge from consumers as additional levy, asks Delhi HC

The Delhi High Court questioned why restaurants should recover service charges from consumers as an additional and separate levy

CCPA to challenge Delhi HC stay on service charge norms for hotels

Guidelines prohibit levy of service charge on food bills

Do you feel you were overcharged? Why are service prices not transparent?

Usually there is a marked difference between the charges promised and what we pay at the end of a service, whether at a restaurant or booking an air ticket. How can we ensure price transparency?

TMSEp221: Service price, FMCG recovery, Reliance Industries, pullback rally

Why are service prices not transparent? Is the FMCG sector coming out of the woods? Will RIL Q1 numbers spring a surprise? What is a pullback rally? All answers here

Delhi HC stays CCPA norms, says paying service charge a matter of choice

No such charge on takeaway orders: Court

HC stays guidelines prohibiting levying of service charge on food bills

The Delhi High Court on Wednesday stayed the recent guidelines prohibiting hotels and restaurants from levying service charge automatically on food bills

Eating out? Be prepared to shell out more as restaurants hike rates

High food inflation forces restaurants to hike prices; ban on service charge will likely lead to further increases in the prices of dishes on the menu

Top Headlines: Demat account openings in June, PSB privatisation, and more

The Centre should privatise all PSBs, except the State Bank of India, a report by NCAER said. Read more on these in our top headlines

Hotels, restaurants workers demand pay hike after service charge ban

Industry experts say that while restaurants will increase the food prices there is no certainty on it going to staff as it will be a part of the owner's revenue

India's restaurants slam new rules against compulsory service charge

Restaurants say they already explicitly mention the charge in notices at the gate and on the menus, and if someone chooses to use their services, they are bound to pay it

CCPA's restaurant service charge guidelines have no legality: NRAI

According to the NRAI, the government cannot bring about a change insofar as a levy of service charge is concerned by making guidelines

Service charge: Staff at many restaurants fear tips may dwindle

The decision has drawn mixed response from hoteliers, restaurant owners and associations, across India, some of whom said the move will ''not impact'' their businesses

Forced to pay service charge? Here's how you can lodge a complaint

If a restaurant is forcing customers to pay extra money in the name of service charges, customers can lodge a complaint with the CCPA

Hotels and restaurants can't levy service charge by default, says CCPA

The hotels have to clearly inform the consumer that paying the service charge is at the consumer's discretion, the CCPA said

Hotels, restaurants can't force customers to pay service charge: CCPA order

Service charge in hotel/restaurant bill cannot be collected from consumers by any other name; can't be added to food bill, states CCPA order

Top headlines: Fundraising on track, says Byju's; Shinde wins trust vote

Business Standard brings you top news of the evening

Govt to issue framework to stop restaurants from levying service charge

The government will soon come out with a legal framework to stop restaurants levying service charge from customers as the practice is "unfair", Consumer Affairs Secretary Rohit Kumar Singh said on Thursday. After a meeting with representatives of associations of restaurants as well as consumers, Singh said that although the associations claim the practice is legal, the Department of Consumer Affairs is of the view that it adversely affects the rights of the consumers and it is an "unfair trade practice". "We will soon work on a legal framework because there were guidelines of 2017 which they have not enforced. The guidelines are not generally legally enforceable," he told PTI. The meeting was attended by representatives of National Restaurant Association of India (NRAI), Federation of Hotel & Restaurant Associations of India (FHRAI) and consumer organisations, including Mumbai Grahak Panchayat and Pushpa Girimaji. A legal framework will be legally binding on them to stop this ...