Customers

BoM strengthens ease of banking for customers; launches new products

State-owned Bank of Maharashtra (BoM) on Friday announced launch of several new products and utilities including digitised personal loans and upgraded mobile banking. To make customer journey more efficient and strengthen bank's digitization journey, the bank launched, end-to-end digitised personal loans for customers in several regions viz. Pune region (Pune West, Pune City & Pune East), Bengaluru, Kolkata, Patna and Chandigarh, BoM said in a statement. Existing customers can avail loan up to Rs 20 lakh, in a hassle free manner, through digitised medium, it said. To add to the customer delight bank came up with features for its Visa and Rupaydebit Cards. Visa International Debit Card is new edge contactless card which will work on all tap & pay device, across India and abroad, which can be availed without any joining fees, it said. It can also serve as an electronic purse, where money gets debited instantly from the account whenever the customers pays, it said, adding, the ...

Account-to-account transfers on UPI fully free for customers, vendors: NPCI

Paytm set to gain from interchange fee for merchant payment via wallets on UPI platform

NIC made app to facilitate registration, redressal of consumer grievances

The NIC has developed a mobile software application aiming to facilitate online registration and time-bound redressal of consumer grievances related to the Legal Metrology Act and rules framed thereunder, according to an official statement. The NIC has developed 'Maaptol Grievance' app which is now available on the Google Play store. "This initiative aims to facilitate online registration and time-bound redressal of consumer grievances related to the Legal Metrology Act and rules framed thereunder," the statement said. The resolution of the grievances lodged on the app "shall be attended by Weights and Measures Department, Delhi government in a time-bound manner, within two working days (48 hours)," it said. Any consumer who finds any violation with regard to goods which are being sold or distributed by weight, measure or number or any shortcoming in the mandatory declarations on packaged goods and commodities according to the provisions of the Legal Metrology Act, 2009 and rules m

HCLTech launches service to help companies use metaverse for customers

Platform will serve financial services, telecom, manufacturing healthcare and other sectors

How brands use the 'for women' gimmick to sell products at a premium

While brand experts count on aspirational value, the undue premium on personal care remains discriminatory

Indian firms to generate 49% of revenue from digital infra by 2027: Report

Indian organisations are expected to generate as much as 49 per cent of the revenue from digitally connected products, services, and customer experiences by 2027, a report showed on Wednesday

Flipkart's Shopsy sees six-fold customer growth on its website in 2022

Shopsy crossed over 100 million users in September 2022 ahead of its target timeline of early 2023

Framed for growth: Titan's Titan Eye+ has set sights on booming market

Company has the advantage of Titan's network but it needs to scale up its online presence

98.5% refunds in 48 hrs; no incentive to pursue those un-interested: Byju's

BYJU'S processes 98.5 per cent refunds within 48 hours of receiving such requests from customers, the edtech company said in its submission to child rights body NCPCR on Friday. Defending itself on the allegation of mis-selling, BYJU'S said it does not encourage, order or incentivise its sales staff and managers to pursue customers who are uninterested in or unable to pay for its products. "BYJU'S stated that it has robust written refund policy for all products and services. At every purchase touch point, the customer is informed about the terms of the refund policy. It also stated that 98.5 per cent of the refund requests that are submitted to it through official channels are processed within 48 hours," the company said in a statement. The National Commission for Protection of Child Rights (NCPCR), taking cognisance of the matter, has summoned BYJU'S CEO Byju Raveendran to appear before it on December 23. BYJU'S denied the allegation of "mis-selling", saying that such question doe

Jamshed Irani: Architect of post-lib Indian industry and 'New Tata Steel'

Irani transformed Tata Steel totally to make it the world's lowest-cost steel producer by 2001, completely revamped technology and used his phrase "Customer Har Haal Me" to augment user delight

Pine Labs sees huge demand for its buy-now-pay-later service in hinterlands

The fintech unicorn expects to process BNPL transactions worth Rs 5,000 crore this month as an increasing number of customers in small towns are buying products on EMI this festive season

India festival spending booms despite inflation worries, global slowdown

Online and offline sales during the Hindu festival period starting in the last week of September and lasting until early November are estimated to cross $27 billion

Tata Motors' website faces glitches after customers rush to book Tiago.ev

Tata Motors on Monday said its website faced temporary glitches as customers rushed in to book its recently introduced electric hatchback Tiago.ev. Bookings for the model commenced on Monday and deliveries are expected to commence from January next year. "We are overwhelmed with the response to the Tiago.ev at our dealerships and on our website. With thousands of customers rushing to book online at the same time, the website slowed down for a bit and is restored. We regret the inconvenience to our customers," Tata Motors Passenger Vehicles Managing Director Shailesh Chandra said in a statement. All customer enquiries and booking-related concerns are being suitably addressed, he added. The auto major had launched the electric model on September 28 with introductory prices for the first 10,000 customers ranging between Rs 8.49 lakh and Rs 11.79 lakh (ex-showroom). Tiago EV is now the most accessible electric passenger vehicle brand in the country and also the most affordable in the

Understand conditions that can render warranty void before buying a product

Buy an extended warranty only if there is no duplication vis-a-vis manufacturer's warranty

Big Billion Days: Flipkart witnesses over 1 billion customer visits

The e-commerce firm also said TBBD 2022 marked more than 100 per cent increase in crorepati sellers on the marketplace since the last edition

SoftBank-backed Meesho records nearly 68% jump in festival sales

Customers placed a record of about 33.4 million orders during the mega sale with nearly 60 per cent of all orders coming from tier 4+ cities.

ITeS sector's growth prospects in FY23 augur well for SMEs: CRISIL

In FY22 the ITeS sector's revenue logged 13-15% growth to about Rs 3.1 tn, riding on volume recovery across the three key segments - customer relationship management (CRM), knowledge, and transactions

Reduced logistics expense under NLP to benefit customers: Flipkart

Increase in efficiency and reduction in logistics expenses with the newly-launched National Logistics Policy will benefit customers by making products available at lower cost, e-commerce company Flipkart said on Monday. Prime Minister Narendra Modi on Saturday unveiled the National Logistics Policy that seeks to address challenges facing the transport sector and bring down the logistics cost of businesses from 13-14 per cent to a single digit. At a grand launch event, he had said the policy aims to expedite the last-mile delivery, helping businesses save time and money. "The National Logistics Policy is a welcome move and this along with PM Gati Shakti plan will help build a more resilient logistics ecosystem in the country. Along with improving efficiency across the value chain, it will also result in a considerable reduction in logistics costs from their present level, thereby benefiting the end customer with lower costs," Flipkart Group Chief Corporate Affairs Officer Rajneesh ..

Myntra expects 6 mn unique customers on its platform during festive sale

Fashion and lifestyle e-tailer Myntra expects around six million customers to shop from its platform during its annual festive season sale event starting on September 23, the company said on Thursday. Flipkart group company expects to create 16,000 job opportunities during the "Big Fashion Festival" compared to around 11,000 opportunities it created during the 2021 festive season sale. "This year's festive season is going to be special for everyone. After two years of celebrating festivals in a rather muted way, this year it is going to be much grander and bigger. During this edition of Big Fashion Festival, we are expecting around 6 million unique customers to shop during the event. We are geared to handle as many as 900 thousand concurrent users on the platform," Myntra CEO Nandita Sinha said in a statement. In 2021, the e-commerce platform had the capacity to handle 740,000 concurrent users. The company shared that it has also increased order handling capacity per minute to arou

ONDC a win-win for consumers as plethora of shopping options open up

Sellers too stand to gain from lower commissions and more customers