Page 2 - Consumer Rights

Buyer entitled to a refund upon delay

The purchaser can't be made to wait endlessly just because the builder fails to fulfil his contractual obligation to obtain the Occupancy Certificate on time

National Anti-Profiteering Authority and the company vs consumer tug-of-war

While businesses have issues with NAA's methodology of computing profiteering, consumers are defending their right to be charged fair prices and are supportive of the authority

Advocacy group CUTS to move Delhi HC against cos it says are profiteering

Will speak on behalf of consumers in a case against National Anti-profiteering Authority; Forty-odd companies have challenged NAA findings, court has clubbed petitions as one

Govt establishes authority to protect and enforce consumer rights

The additional secretary in the Department of Consumer Affairs, Nidihi Khare, has been given the charge of chief commissioner

Fine only for frivolous complaints

The State Commission pointed out that costs could be imposed only if the complaint was frivolous and vexatious. But DeSouza did have a genuine grievance

Compensate student for fraud

UGC's website revealed that certain universities run centres on franchise basis, which is not permissible. Private universities are not entitled to grant affiliation to colleges

Compensation for the missing promo song

Yash Raj Films was found guilty of deceiving viewers through a promotional song for Shah Rukh Khan's 'Fan' which was not included in the film

Without test report, defect acceptable

The failure to examine the IOL and check it for opaqueness was held to be contributory negligence on part of the surgeon. So it confirmed the order holding him liable

Correct documents help in claims

The insurance company contested the case

Consumer activism is forcing many brands to change behaviour

So consumers are forcing brands like Pepsi or Dove to withdraw and apologise for communication that is deemed inappropriate or disrespectful