Consumer Complaints
18,890 complaints received on National Consumer Helpline since 2017: Govt
The government on Wednesday said 18,890 complaints have been received on National Consumer Helpline since 2017 against cab aggregators Ola and Uber. "441 grievances have been received on PG (Public Grievance) portal and 18,890 complaints received on National Consumer Helpline from January 1, 2017 to March 31, 2023 against Ola and Uber," Minister of State for Food and Consumer Affairs Ashwini Kumar Choubey said in a written reply to Lok Sabha. The Central Consumer Protection Authority (CCPA) has issued notices to Ola and Uber on concerns related with deficiency in service, inadequate consumer grievance redressal mechanism, unreasonable levy of cancellation charge and lack of any information on the algorithm, he added.
 "18,890 complaints received on National Consumer Helpline since 2017: Govt")
Three years, 4,700 complaints against domestic airlines: Govt data
The grievances are taken up with the airlines concerned. If the complainant is not satisfied he/she can file an appeal
 "Three years, 4,700 complaints against domestic airlines: Govt data")
As courts get strict on contract reading, customers must be wary
Consumer courts offer a simple and cost-effective avenue for addressing these issues
 "As courts get strict on contract reading, customers must be wary")
Decoded: How the GACs will respond to grievances of online users
Users must appeal to the GAC within 30 days of receiving a communication from a grievance officer in case of a dispute
 "Decoded: How the GACs will respond to grievances of online users")
Customer complaints put Samsung under probe for refrigerators in US: Report
Samsung customers have filed three out of four complaints concerning refrigerator safety since 2020. Consumers have registered 471 complaints regarding refrigerator safety as of July 2022.
 "Customer complaints put Samsung under probe for refrigerators in US: Report")
Expenditure on India's information commissions has fallen 91% in six years
Since FY17, the budget allocation for information commissions has shrunk by 82.7% from Rs 31.9 crore
 "Expenditure on India's information commissions has fallen 91% in six years")
Centre conducts root cause analysis of public grievances at select depts
The Centre has conducted a root cause analysis of the public grievances received by select government departments to understand the reasons behind such complaints
Goyal calls for digital media use for speedy consumer complaint redressal
Piyush Goyal urged that all Commissions to see how digital media such as WhatsApp and e-mail can be generously used to issue notices, replies and other documents
Standards for shared economy on the cards amid rise in consumer complaints
Part of bigger action plan to create benchmarks for services
 "Standards for shared economy on the cards amid rise in consumer complaints")
Improve systems, redress complaints or face action, govt warns cab firms
Cab aggregators, including Ola and Uber, have been warned of strict action unless they improve their systems and redress rising consumer complaints, a senior government official said on Tuesday.
 "Improve systems, redress complaints or face action, govt warns cab firms")
Govt to meet cab aggregators Tue as consumer complaints rise against firms
The government has called a meeting of cab aggregators like Ola and Uber on Tuesday to discuss their policies related to fare calculation, surge pricing, ride cancellations and measures taken by them
 "Govt to meet cab aggregators Tue as consumer complaints rise against firms")
False allegations against officials in Lonavala FIR: Kotak Mahindra Bank
Media reports quoting Lonavala police said an FIR had been registered against seven officials of the bank on the complaint of a Lonavala resident
 "False allegations against officials in Lonavala FIR: Kotak Mahindra Bank")
Not authorised any external entity to address public grievances: RBI
'Instances of misinformation being spread through certain sections of the social media about the Reserve Bank - Integrated Ombudsman Scheme 2021 (RB-IOS) - have come to the notice of the RBI'
 "Not authorised any external entity to address public grievances: RBI")
Partnership firm can file consumer complaint
The National Commission observed that the generator set was not purchased for resale, but for self-employment and to earn a livelihood, so a consumer complaint could be filed
 "Partnership firm can file consumer complaint")
SC says it's displeased with vacancies at consumer dispute commissions
The Supreme Court on Friday expressed displeasure over delay in appointments in the Districts and State Consumer Disputes Redressal Commission
 "SC says it's displeased with vacancies at consumer dispute commissions")
Service complaints by bank customers rise 57% to over 300,000: RBI report
The disposal rate declined marginally to 92.36 per cent, as against 94.03 per cent in 2018-19 as the surging complaints had to be handled by the same number of staff
 "Service complaints by bank customers rise 57% to over 300,000: RBI report")
Most consumer complaints come from Delhi
National consumer helpline gets 173,000 plaints in 2015-16; sharp surge in those against e-commerce companies
 "Most consumer complaints come from Delhi")
