Statsguru: Six charts show faltering consumer protection in India

While pendency rates in consumer courts are better than the usual courts, an analysis found that one in five of the 2.5 million cases across consumer forums were pending

The recent Air India controversy has again brought to the fore the apathy towards consumer complaints in India. While pendency rates in consumer courts are better than the usual courts, a Business Standard analysis found that one in five of the 2.5 million cases across consumer forums were pending. Till December 2022, 20.5 per cent of the 106,088 cases filed at the National Consumer Disputes Redressal Commission (NCDRC) were pending, whereas the pendency at 35 state and 637 district commissions was 22 per cent (chart 1). Last year was better as the disposal of cases was higher than the institution