LocalCircles asks MoCA for standard after sales service for white goods

LocalCircles has written to the Ministry of Consumer Affairs (MoCA) to issue standards for after sales services for air conditioners and has also asked for clear guidelines from the Central Consumer Protection Authority under the Consumer Protection Act 2019 on how after sales services should work. 

In its letter it has asked for publishing end of life service date on every white good/device, stipulated response time for complaint answering, issue resolution, resolution process and financial penalties if a manufacturer defaults on spare parts or service within the warranty time frame. 

LocalCircles, an organisation which polls and conducts surveys, conducted a