86% Indians hope to access most govt services online in 5 yrs: Deloitte

Moreover, 67% of respondents expected the quality of government services to be on par with those offered by the private sector

With the internet becoming ubiquitous by the day, the use of digital platforms to access government services is set to rise. According to a study, 86 per cent of Indian respondents expect most government services to be available online over the next five years.

The research, 'Digital Smart: Advancing digital government for citizens in the Asia-Pacific’, conducted by Deloitte and unveiled by enterprise software provider VMware, found that 86 per cent in India agree that the government needs to invest more in technology to better prepare for the future.

With 900 million new internet users expected to be added to