Passengers are starting to avoid SpiceJet Ltd. after a series of mid-air safety failures, according to a survey, dealing a blow to the cash-strapped airline that’s been summoned by authorities to explain the lapses.
A survey of more than 21,000 fliers conducted by LocalCircles showed 44% are currently steering clear of India’s third-biggest airline due to safety concerns versus 21% who are avoiding Air India Ltd. and IndiGo and 18% for Go First. Some 37% of respondents said they don’t avoid any particular airline.
Losing passengers over incidents involving technical glitches would be a major setback for SpiceJet, which has