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India requires a corporate mandate on Research & Development similar to CSR to promote a technology innovation culture which will help build critical technologies here in the country, Zoho Corporation's founder Sridhar Vembu said. The Padma Shree awardee and CEO of the country's first billion-dollar IT product company said the country lacks a culture of its own R&D and pointed out that merely having manufacturing facilities of global tech product companies like Apple will not bring "high income jobs" for people at large in India. "A corporate mandate to spend one or two per cent on R&D is needed for India like the two per cent CSR (corporate social responsibility) mandate. It is a high potential investment," Vembu stated in a brief interview with PTI. He was in the city recently to deliver his lecture on 'Transforming the Indian Economy' organised by the Indian Chamber of Commerce and Swadeshi Research Institute. The government has expanded the scope of CSR to R&D but .
Global technology company Zoho Corporation on Thursday said its customer service platform Zoho Desk, witnessed a 57 per cent compounded annual growth rate in revenues over the last five years. Zoho Desk unifies Human-Driven and Bot-powered customer service capabilities to help brands provide conversational experiences. Zoho Desk built at the company's rural office in Tenkasi in Tamil Nadu was rolled out in 2016. It has witnessed a 57 per cent rise in CAGR in terms of revenue over the last five years and 45 per cent globally. Zoho Desk currently serves over one lakh businesses around the world, a company statement said. Zoho said it has introduced new capabilities in Zoho Desk which include blended conversations - a combination of human driven and bot-powered conversational service experiences as well as several refinements to the user interface to make it simpler, faster and more accessible to users. "During these challenging economic times, the best companies are doubling down on