Chatbots In Customer Service

Aadhaar Mitra can answer queries related to Aadhaar enrolment number, PVC Card order status and complaint status, among other things

The Delhi Commission for Protection of Child Rights launched its WhatsApp chatbot on Wednesday, with Deputy Chief Minister Manish Sisodia calling it an important initiative. The chatbot will help citizens and commission to interact in more effective manner, said an official. Some of its uses include complaint registration, searching information and tracking complaint status. It will be used by the commission for nudge-based awareness communications to children, women, anganwadi workers, etc. Hailing the move, Sisodia said, "This is an important initiative. Children will be connected to DCPCR with the aid of technology.

Facebook Inc is close to buying Kustomer in a deal that would value the customer-service and chatbot startup at about $1 billion, the Wall Street Journal reported on Monday

Interestingly, the company has not tapped any external funding since 2003 when Sequoia invested $22 million for a minority stake

Angry customers need kind words and the chance to express themselves