Digital payment plaints highest in RBI's integrated ombudsman scheme

Complaints relating to digital modes of payment and transactions were the highest, constituting 42.12% during the year

RBI
Photo: Bloomberg
BS Reporter
1 min read Last Updated : Jan 05 2023 | 1:21 AM IST
The Integrated Ombudsman scheme of the Reserve Bank of India and Consumer Education Protection Cell (CEPC) received 418,184 complaints in 2021-22, which is 9.4% higher than the previous year.

Complaints relating to digital modes of payment and transactions were the highest, constituting 42.12% during the year. The rate of disposal of complaints improved to 97.97% in 2021-22 from 96.59% in 2020-21.

One subscription. Two world-class reads.

Already subscribed? Log in

Subscribe to read the full story →
Subscribe to Business Standard digital and get complimentary access to The New York Times

Quarterly Starter

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

Save 46%

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Access to Exclusive Premium Stories Online

  • Over 30 behind the paywall stories daily, handpicked by our editors for subscribers

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

Topics :Reserve Bank of Indiadigital paymentombudsman

Next Story