- The customer can request the officials at the hotel or restaurant to remove the service charge.
- The customer can complaint on the National Consumer Helpline (NCH), by calling on their number 1915. NCH works at the pre-litigation level as a redressel mechanism for consumers.
- The consumer can complain to the Consumer Commission, or online through the edaakhil portal, at edaakhil.nic.in. The customer can also register a complaint on the NCH mobile app. This is the third level of escalation.
- At fourth level of escalation, the consumer can complaint to the District Collector of the respective district for investigation and subsequent proceedings by the CCPA. He/she/they can also submit a complaint via email, at com-ccpa@nic.in.
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