As many as 170 passengers of an Air India Express flight to Dubai had a tough time at the airport here as the flight was delayed by 13 hours due to a technical snag.
The flight, which was scheduled to take off for Dubai at 3 pm on Thursday, finally left at 4 am on Friday.
In a statement, Tata Group-owned Air India Express said it provided assistance to some 50 passengers, who had special requirements, including the lounge facility.
However, the remaining 120 passengers were kept at the airport terminal building, an airline source said. A total of 170 passengers were booked for the flight.
Significantly, Tata Group operates at least four luxury hotels in the city with one in the domestic airport terminal premises itself.
"Air India Express flight IX 247 on Mumbai-Dubai route on February 9, 2023 had a progressive delay due to a technical snag, which was beyond the control of the airline," the airline said.
"We made all possible efforts to minimise the difficulties of our guests, dinner was given to all guests, followed by continuous refreshments. Airport lounge facilities were provided to 50 guests who required special assistance and support," the statement said.
According to the source, there was an engineering related issue with the aircraft and the maintenance team said the aircraft will be airworthy by 7 pm.
So, accordingly the airline announced the revised schedule of 7 pm but later, it was identified that it was a progressive delay as the aircraft had to be replaced, the source added.
Since there were no spare aircraft available in Mumbai, the airline had to wait for the arrival of plane operating Jeddah-Mumbai flight.
(Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
You’ve hit your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Quarterly Starter
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Access to Exclusive Premium Stories Online
Over 30 behind the paywall stories daily, handpicked by our editors for subscribers


Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share


Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor


Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements


Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app