Budget 2023: Railways makes digital push to end passenger reservation woes

Minister says backend overhaul to increase ticket and enquiry capacity tenfold

After getting a record Rs 2.4 trillion budgetary allocation for 2023-24, the Railways ministry will overhaul its digital infrastructure to increase ticketing and query-handling capacity by 10 times, Union Minister Ashwini Vaishnaw said on Friday.

“We plan to improve the passenger reservation system’s back-end infrastructure. At present, the capacity of ticketing is around 25,000 tickets per minute. The target is to upgrade it to 225,000 per minute,” Vaishnaw said in a press conference.

“The capacity for attending to enquiries will also be upgraded from 400,000 per minute to 4 million per minute,” he said.

The move to overhaul the backend