Uniphore will continue to define conversational AI market: CTO Raghavan

Over the last decade, we have evolved our product suite from using external AI solutions to building our own algorithms and AI services, said Raghavan

Earlier this year, Chennai- and California-based Uniphore Technologies entered the unicorn club at a valuation of $2.5 billion, with a $400-million fund-raise led by New Enterprise Associates. The company specialises in speech recognition and conversational artificial intelligence (AI). Chief Technology Officer BALAJI RAGHAVAN, in an email interaction with Shivani Shinde, explains its unique tech platform, how conversational AI is maturing, and where the company is headed. Edited excerpts:

What is Uniphore’s unique proposition?

We have been working on understanding and enabling faster and more efficient interactions through the contact centre use case to drive empathetic conversations for over a decade. Through our