PSBs to focus on 3-yr roadmap to support SMEs, farming under EASE reforms

The roadmap will be based on broad themes of business growth, profitability, risk, customer service, operations, and capability building

Public sector banks (PSBs) would focus on a specific three-year strategic roadmap, and emphasize on supporting small businesses and agriculture under the Enhanced Access and Service Excellence (EASE) reforms agenda.

The next set of reforms EASENext would consist of two key initiatives. One will include common PSB reforms agenda EASE 5.0, and another with a bank specific strategic three-year roadmap based on the individual lender’s business priorities.

Under EASE 5.0, PSBs will continue to invest in new-age capabilities and respond to evolving customer needs, changing competition, and adoption of newer technologies. The next edition of the PSB reforms agenda will also focus