Facing user complaints, DoT considers launching 5G service quality test

Coverage reaches nearly 200 cities; telcos say they're continuously assessing situation

Jolted into action by increasing reports of call drops and poor audio connectivity from 5G users across circles, the Department of Telecommunications (DoT) may soon launch an independent quality of service (QoS) test for 5G, officials said.

The ministry received many complaints about poor call connectivity from 5G users and the issue has been communicated to the two private telecom service providers (TSPs) currently rolling out 5G services, Reliance Jio and Bharti Airtel, officials told Business Standard.

The first test may be akin to the periodic drive tests conducted by the Telecom Regulatory Authority of India (Trai) nationwide to assess