Centre orders online food operators to show break-up of all charges levied

Asks them to submit plan in 15 days for improving complaint redress

The government on Monday asked online food business operators (FBOs) like Swiggy and Zomato to transparently reveal the break-up of all charges included in the order amount, such as delivery cost, packaging fee, surge pricing, and taxes and allow customers the choice to share their contact information with restaurants if approved.

The operators were also asked to submit a proposal within 15 days to improve their customer grievance redress mechanism.

The directives were given at a meeting chaired by Consumer Affairs Secretary Rohit Kumar Singh on Monday with major e-commerce food business operators to discuss issues that affect customers.

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