Explore Business Standard
Don’t miss the latest developments in business and finance.
ONDC, a government entity to democratise e-commerce in India, has sought public comments on 24 issues pertaining to payments, fulfilment of orders, refunds and cancellations to build trust among network participants. Open Network for Digital Commerce (ONDC) has floated a consultation paper to seek views on steps it is taking to build trust so that more and more participants (buyer apps, sellers apps, payment gateways and delivery apps) take advantage of the fast-growing e-commerce sector. "This is an open consultation. The last date for submitting responses is 31st October 2022," the 43-page paper titled - Public Consultation: Building Trust in the ONDC Network - said. The questions pertain to search and discovery, placing an order, fulfilment of an order, payment and settlement, returns, refunds and cancellations, grievance management, enforcement and compliance, and community governance. It has listed 24 questions, including what more can ONDC do to make the process of search and