GAC

Users must appeal to the GAC within 30 days of receiving a communication from a grievance officer in case of a dispute

The Centre on Friday notified three grievances appellate committees that will address users' complaints against social media and other internet-based platforms. According to the notification, each of the three GACs (grievances appellate committees) will have a chairperson, two whole-time members from different government entities and retired senior executives from the industry for a term of three years from the date of assumption of office. The first panel will be chaired by the chief executive officer of the Indian Cyber Crime Coordination Centre under the Ministry of Home Affairs. Retired Indian Police Service (IPS) officer Ashutosh Shukla and Punjab National Bank's (PNB) former chief general manager and chief information officer Sunil Soni have been appointed as the whole-time members of the panel. The second panel will be chaired by the joint secretary in charge of the Policy and Administration Division in the Ministry of Information and Broadcasting. Indian Navy's retired ...

The latest stance by the minister follows a series of confrontations between the government and Twitter over the moderation of user-generated content on the platform

Several big tech companies had expressed reservations over the GACs, which can overturn the decisions taken by grievance officers of social media companies

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The committees will be established with the aim of providing users of social media sites like Facebook and Twitter with an alternative dispute resolution method

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The entire process, from the filing of an appeal to taking a decision, will be concluded online

The IT rules, 2021, require significant social media intermediaries (SSMIs) appoint a resident grievance officer to decide on content-related complaints

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