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The government on Friday said it has finalised a template for online filing of consumer complaints through e-daakhil, which will lead to easy admission of genuine cases in the consumer commissions. Addressing a day-long workshop in Guwahati on consumer protection-related issues in the north eastern region, Consumer Affairs Secretary Rohit Kumar Singh said: "...the template will be very soon deployed and proliferated in the system and thereby commissions may expect a rise in number of cases being filed through e-daakhil throughout the country." The template comprises standard fields and once all the mandatory information is provided, commissions can easily admit the genuine cases, he said. There has been a steep rise in consumer grievances related to the e-commerce sector on the National Consumer Helpline (NCH). Out of the 90,000 complaints registered on NCH every month, 45-50 per cent of the total complaints pertain to e-commerce, an official statement said quoting the ...