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Don’t miss the latest developments in business and finance.
The webrooming phenomenon: Research online, purchase offline
Webrooming theory states that some consumers do their research online but then end up purchasing the product offline, in a physical retail store
Wipro Consumer to withdraw sanitisers from market as demand decreases
The company may also withdraw some variants of other categories that were launched during the pandemic, said Vineet Agarwal, chief executive officer of Wipro Consumer Care
Letter to BS: Firms should focus more on customer satisfaction than profits
In spite of the Consumer Protection Act, 2019, the consumer's awareness about the quality of product or service remains low.
Banking on tech
A paradigm shift in consumer habit has driven banks to look inward