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Consumer Habit

The webrooming phenomenon: Research online, purchase offline

Webrooming theory states that some consumers do their research online but then end up purchasing the product offline, in a physical retail store

Updated On: 08 Mar 2023 | 7:14 PM IST

Wipro Consumer to withdraw sanitisers from market as demand decreases

The company may also withdraw some variants of other categories that were launched during the pandemic, said Vineet Agarwal, chief executive officer of Wipro Consumer Care

Updated On: 01 Jul 2022 | 11:27 PM IST

Letter to BS: Firms should focus more on customer satisfaction than profits

In spite of the Consumer Protection Act, 2019, the consumer's awareness about the quality of product or service remains low.

Updated On: 16 Jul 2020 | 9:40 PM IST

Banking on tech

A paradigm shift in consumer habit has driven banks to look inward

Updated On: 18 Oct 2017 | 11:30 PM IST