Call Drop

Cloud computing-based telecom network with virtualization of its various elements and rollout of optical fibre network closer to the homes will be able to help solve call drop problem in India, a senior HCL Technologies officer said here. While speaking with PTI at the Mobile World Congress, HCL Tech Chief Technology Officer Kalyan Kumar said that post-pandemic, demand for data has jumped significantly high and telecom operators are gradually moving towards cloud computing systems to manage capacity in the network. "Fiber infrastructure going pretty much as close to the home, cloudification of the telco and virtualization of the network. These are the three things that will solve the call drop problem. We cannot solve the problem by just addressing one point," he said. Taking a serious note of call drop-related complaints and service quality issues, the Telecom Regulatory Authority of India last week directed telecom service providers to submit service quality reports for each State

Telecom regulator Trai has asked telcos to report call drop and service quality data at state level, as the regulator instructed operators to immediately improve quality of service and connectivity across the country. Trai chief P D Vaghela met representatives of telecom companies, including Reliance Jio, Bharti Airtel and Vodafone Idea, on Friday to review service quality, and asked operators to take necessary steps to reduce call drops. The Telecom Regulatory Authority of India (Trai) has made it clear to operators that it will tighten service quality benchmarks, for which a consultation process will be initiated. Vaghela told reporters that Trai will make the service quality standards more stringent. To start with, Trai will monitor call drop data at the state level too, immediately. At present, the data is collected LSA (licensed service area)-wise and averaged quarterly. This makes it difficult to pin-point problems, and patchy networks in smaller states. The reporting of da

Around 56 per cent of respondents surveyed across India, covering 339 districts, shared that they are facing severe call drop and call connection problems, online platform LocalCircles said in a report on Monday. According to the survey, 82 per cent of people have been making data or wifi calls to overcome network issues. "56 per cent citizens say they are facing severe Call Connect and Call Drop issues," the survey said. In response to the question that approximately what per cent of their mobile phone calls have had a bad connection or call drop issues in the last 3 months, 37 per cent of respondents said that 20-50 per cent of their calls experienced the issue. The question on call connection and drop received 8,364 replies. Out of the total, 91 per cent of respondents said they face the problem, while 56 per cent said that problem was severe in their case. The survey, which focussed on the quality of a call, received over 31,000 responses, comprising 42 per cent of respondents

Instances of call drop and improper telecom network coverage have gone down and the TRAI has imposed financial disincentive of Rs 3.29 crore on service providers, the government informed Rajya Sabha on Thursday. Replying to supplementary queries during Question Hour, Minister of State for Telecom Sanjay Shamrao Dhotre said there has been a lot of improvement in call drops in the last three-four years and TRAI has introduced parameters for disincentive to telecom companies and a fine of over Rs 2.5 crore has been recovered from them. He said the government has also introduced Interactive voice response system from 3.5 crore subscribers on call drops and feedback received from them, of which only 1.21 lakh call drop problems have been found. Dhotre also said that as part of the revival plan of BSNL, 4G services will be introduced from April onwards and preparations are on in this regard. The minister also denied any interception of phone call by the agencies. "We shoul

Reliance Jio name did not appear among companies that failed to meet call drop criteria on both the highway and rail routes

New norms would be applicable from October 1

The "financial disincentive" has already been levied for December 2017 quarter

As the problem of call drops continue to irk consumers, mobile operators have committed to invest over Rs 740 billion for upgrading the existing infrastructure and also expand the network capacity.As per Telecom Secretary Aruna Sundararajan, Reliance Jio has committed to invest Rs 500 billion to install 1 lakh towers in the coming fiscal whereas Bharti Airtel, which has invested Rs 160 billion on infrastructure, will be spending an additional Rs 240 billion on the network. Others including Vodafone and Idea Cellular will also increase the mobile sites but the operators have not given an investment figure as the merger process is going on.Sundararajan, who met the top executives of telecom companies today to discuss about call drops, said the operators have raised the issue of non-availability of sites for installing mobile towers. Although the Department of Telecommunications (DoT) and sectoral regulator Telecom Regulatory Authority of India (Trai) is taking the issue of call drops ..

Trai will also come out with its views on rules of tariff assessment by next week

Industry body COAI will reiterate its request to Trai to extend the implementation of revised call drop norms by six months as telecom operators need time to make changes and in case the sectoral regulator goes ahead with October 1 deadline, the industry should not be penalized for a couple of quarters.COAI Director General Rajan Mathews said operators need to put in codes in telecom towers and it requires time, so a leeway of six months should be granted to them.He further said implementing the new norms from October 1 will let most of the operators breaching the call drop benchmarks as the infrastructure would not be tuned for the revised methodology.Mathews said the industry is hopeful of a positive response from Trai in this regard. The Telecom Regulatory Authority of India (Trai) in August had announced revised quality of service (QoS) or call drop rules, providing for a penalty of Rs 5 lakh on mobile operators if they fail to meet the benchmarks.The penalty, which stood at Rs ...

IVRS will be utilised for call drops and will extended to capture consumer feedback in other areas

In order to obtain direct feedback from subscribers, DoT has launched an IVRS

Telecom operators have been directed not to charge any integration, maintenance, operational fee from MTNL

Newly-notified Right of Way or RoW rules by Telecom Dept will improve customer's experience of telecom services

On June 10, telcos had given a 100-day plan on a strategy to address the call drop issue

The cost of each mobile tower is estimated to be around Rs 20 lakh

Telecom operators blame local authorities and residents association for obstructing installation of mobile towers which led to increase in call drops

Trai has fixed a penalty of up to Rs 2 lakh for poor mobile services, including call drops

According to sources, telecom operators are using RLT to mask call drops

Except Airtel 2G and Vodafone 2G, all operators failed to contain the call drop rate within 2%