Call Centres

According to the report by the professional service platform apna.co, there has been a 34 per cent increase in women opting for labour-intensive jobs

The Delhi Police has arrested three men for allegedly running illegal call centres here and defrauding senior citizens based in the US on the pretext of providing them with technology support against "malfunctioning" of their computers, officials said on Friday. The accused, identified as Jatin Lamba, Harshad Madaan and Vikas Gupta, were held in Delhi after police conducted overnight raids, whereas their counterpart Jayant Bhatia was arrested by Canadian Law Enforcement Agency from Toronto and Kulwinder Singh was arrested by the FBI, USA from New Jersey, they said. Police said Jatin Lamba with his brother Gagan Lamba was running a company from Ganesh Nagar, New Delhi camouflaging as a tech support company and used to run call centres that targeted US citizens. Deputy Commissioner of Police (IFSO, Special Cell) Prashant K Gautam said Gupta has been involved in the scam as calling agent to provide tech support to fix the technical glitch in the computer of the victim. Madaan, the DCP

Customers can avail services related to accounts, ATM cards and Cheque book, Emergency services (ATM card or digital channel blocking), access to digital products and support, product information, etc

Ozonetel report analysed 24 million calls made on the company's platform by nearly 61,914 active agents.

LG Electronics said on Tuesday it will expand cloud-based call centres to offer better customer care services and protect its workers from the novel coronavirus outbreak.

Feedback call centres would operate in several languages including Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani

Americans lose around $1.5bn to tech-support scams every year; 86% of them originate in India

An industry of scamsters is operating in the guise of call centres in India