Amadeus

Travel technology company Amadeus will provide passenger service system to Tatas-owned Air India as the airline works on ways to improve operational efficiency as well as customer experience. Air India is implementing the full Amadeus Alta PSS (Passenger Service System) suite, including components ranging from revenue management, revenue accounting, retailing, and merchandising, website, mobile and frequent flyer programme management, Amadeus said in a statement. The carrier signed an agreement with Amadeus in this regard on Monday. "The platform delivers a modern and efficient reservations solution to customers and travel partners. The advanced system will also equip Air India with technology that will enhance its operational efficiency," the statement said. Air India's Chief Commercial Officer Nipun Aggarwal said it was adopting several cutting-edge technology solutions to transform the airline's customer experience. "Amadeus Alta PSS is the first of many such initiatives to ...

Airlines use GDS systems like Amadeus, Sabre and Travelport to distribute their tickets to travel agents globally for a fee

The meltdown appears to have had less of an impact in the North America