Datamatics Global Services said that it has entered into a long-term strategic partnership with AccessFares for enhancing the customer experience for the latter's premium international airfare services.
AccessFares is a trusted market leader in providing premium international airfares with significant discounts to deliver best pricing and services to its customers globally.
With this partnership, Datamatics aims to enhance customer experience by managing the premium international airfare services and help create value across the entire air-ticketing, invoicing & billing process. A diversified team will be deployed out of Philippines and India with agents handling varied services like fresh issuances, re-issuance, refunds etc.
As a part of the project, Datamatics will also implement query handling & resolution related to ancillary customer services.
Sandeep Arora, EVP & head customer management service, Datamatics said, We at Datamatics have been helping clients globally to create customized omni-channel customer touchpoints. We 'Humanize the Digital' to deliver 'Customer Experience, the way our customers want it'. We look forward to our partnership with AccessFares and are certain we will be able to take their customer service to the next level.
Datamatics is a digital technologies, operations and experiences company that provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. The company's portfolio spans across information technology services, business process management, engineering services and big data & analytics all powered by artificial intelligence. The company has presence across 4 continents with major delivery centers in the USA, India, and Philippines.
The company's consolidated net profit rose 9.62% to Rs 43.40 crore on a 13.60% increase in sales to Rs 326.87 crore in Q1 FY23 over Q1 FY22.
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