Rogers CEO apologises after outage in Canada; mobile services restored

The chief executive officer of Rogers Communications Inc. has apologised for a outage that disrupted mobile and internet service across Canada.

We know how much our customers rely on our networks and I sincerely apologise, Tony Staffieri said in a statement Saturday. We're particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority.

Staffieri said services have been restored and were close to fully operational.

We now believe we've narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning, said Staffieri. We disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.

The widespread disruption, which got underway early Friday morning and stretched into the evening, paralyzed communications across sectors including health care, law enforcement and the financial industry. Many 911 services couldn't receive incoming calls, several hospitals reported impacts to their services, and debit transactions were paused when Interac was knocked offline.