Call Centres
Women from tier-2 cities dominate job market; 80% rise in new users: Report
According to the report by the professional service platform apna.co, there has been a 34 per cent increase in women opting for labour-intensive jobs
 "Women from tier-2 cities dominate job market; 80% rise in new users: Report")
3 held for running illegal call centres to dupe US-based senior citizens
The Delhi Police has arrested three men for allegedly running illegal call centres here and defrauding senior citizens based in the US on the pretext of providing them with technology support against "malfunctioning" of their computers, officials said on Friday. The accused, identified as Jatin Lamba, Harshad Madaan and Vikas Gupta, were held in Delhi after police conducted overnight raids, whereas their counterpart Jayant Bhatia was arrested by Canadian Law Enforcement Agency from Toronto and Kulwinder Singh was arrested by the FBI, USA from New Jersey, they said. Police said Jatin Lamba with his brother Gagan Lamba was running a company from Ganesh Nagar, New Delhi camouflaging as a tech support company and used to run call centres that targeted US citizens. Deputy Commissioner of Police (IFSO, Special Cell) Prashant K Gautam said Gupta has been involved in the scam as calling agent to provide tech support to fix the technical glitch in the computer of the victim. Madaan, the DCP
 "3 held for running illegal call centres to dupe US-based senior citizens")
SBI revamps call centre, to offer 30 banking solutions in 12 languages
Customers can avail services related to accounts, ATM cards and Cheque book, Emergency services (ATM card or digital channel blocking), access to digital products and support, product information, etc
 "SBI revamps call centre, to offer 30 banking solutions in 12 languages")
Call centres' response quicker, better this year as demand surges: Study
Ozonetel report analysed 24 million calls made on the company's platform by nearly 61,914 active agents.
 "Call centres' response quicker, better this year as demand surges: Study")
LG Electronics to expand cloud-based call centres amid Covid-19 pandemic
LG Electronics said on Tuesday it will expand cloud-based call centres to offer better customer care services and protect its workers from the novel coronavirus outbreak.
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Govt got over 100,000 Covid-19 grievances; feedback call centres launched
Feedback call centres would operate in several languages including Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani
 "Govt got over 100,000 Covid-19 grievances; feedback call centres launched")
Work at a call centre? New US Bill may spell doom for your job: Here's how
Americans lose around $1.5bn to tech-support scams every year; 86% of them originate in India
 "Work at a call centre? New US Bill may spell doom for your job: Here's how")
Dial a crime
An industry of scamsters is operating in the guise of call centres in India
 "Dial a crime")
