Banking Ombudsman
RBI fines RBL Bank Rs 2.27 cr for failure on internal ombudsman scheme
Other charges levied against lender include non-compliance with RBI norms on credit card operations, code of conduct in outsourcing of financial services, and recovery agents engaged
 "RBI fines RBL Bank Rs 2.27 cr for failure on internal ombudsman scheme")
Issues related to cards, net banking top complaint areas at OBO: RBI report
Issues related to ATM/debit cards and mobile/electronic banking were the top grounds of complaints received at the Office of Banking Ombudsman (OBO) during April 1 to November 11, 2021, an RBI report said on Wednesday. The volume of complaints received under the Ombudsman Schemes/Consumer Education and Protection Cells during 2021-22 increased by 9.39 per cent over the previous year and stood at 4,18,184, it said. Of these, 3,04,496 complaints were handled by the 22 Offices of RBI Ombudsman (ORBIOs), including the complaints received under the three erstwhile Ombudsman Schemes till November 11, 2021. Complaints related to ATM/ debit cards were the highest at 14.65 per cent of the total, followed by mobile/ electronic banking at 13.64 per cent. Around 90 per cent of the total complaints were received through digital modes, including on the online Complaint Management System (CMS) portal, email, and Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Majority 66.11
 "Issues related to cards, net banking top complaint areas at OBO: RBI report")
RBI to set up fraud registry to check banking frauds: Executive Director
Payment system participants will be provided access to this registry for near-real time fraud monitoring. The aggregated fraud data will be published to educate customers on emerging risks
Bank sold you a bad insurance or MF plan? Go to banking ombudsman
You can also approach the ombudsman if your bank flouts mobile banking or electronic banking rules
 "Bank sold you a bad insurance or MF plan? Go to banking ombudsman")
