Airline Services
Passengers to get full refund when downgraded from higher cabin: DGCA
Regulator's rules do not say what compensation an airline needs to give to a passenger affected by ticket downgrade
 "Passengers to get full refund when downgraded from higher cabin: DGCA")
Jalan-Kalrock consortium looks to move SC over Jet Airways staffers' dues
The consortium won the bid to revive the grounded airline in October 2020, and its revival plan was cleared by the National Company Law Tribunal in June 2021
 "Jalan-Kalrock consortium looks to move SC over Jet Airways staffers' dues")
After suffering losses for 3 quarters, IndiGo on a flight path to profit
Cooling fuel prices and rupee depreciation and rising demand could help the country's largest airline by market share to reverse successive quarters of losses
 "After suffering losses for 3 quarters, IndiGo on a flight path to profit")
172 workers at 56 airports found drunk on duty between Jan-July: DGCA
However, Bengaluru airport's operator BIAL gave a different set of data to Business Standard
 "172 workers at 56 airports found drunk on duty between Jan-July: DGCA")
CPI MP writes to Scindia, raises concern over safety conditions of airlines
CPI MP Binoy Viswam has written to Civil Aviation Minister Jyotiraditya Scindia raising concern over the "woeful and dire" safety conditions of airlines following a slew of incidents reported
 "CPI MP writes to Scindia, raises concern over safety conditions of airlines")
Cabin crew, guards among 1,600 Air India employees opting for VRS
Airline says it will reskill employees as expands terms of the scheme
 "Cabin crew, guards among 1,600 Air India employees opting for VRS")
Air India mulls working with private ground handlers after flight delays
AIASL serves Air India at all airports except Delhi, Bengaluru, Hyderabad, Mangalore, and Thiruvananthapuram
 "Air India mulls working with private ground handlers after flight delays")
Air India unions file pleas against proposed eviction of employees
The unions argue that the airline's letter asking employees to vacate office accommodation by July 26 amounts to a change in service condition.
SpiceJet postpones March quarter results after ransomware attack
Company postpones quarterly results scheduled on May 30
 "SpiceJet postpones March quarter results after ransomware attack")
SpiceJet offers automated customer service, check-in facility on WhatsApp
The automated agent will also resolve customer's queries on WhatsApp, the airline said, adding that it is also available on its website and mobile app
 "SpiceJet offers automated customer service, check-in facility on WhatsApp")
Flying on clipped wings
Capping airline fares is unnecessary
 "Flying on clipped wings")
Incidents of airline staff misbehaving with passengers decreasing: Puri
The minister said that in 2015, 2016 and 2017, the number of complaints regarding staff misbehaviour were 903, 834 and 617, respectively
 "Incidents of airline staff misbehaving with passengers decreasing: Puri")
Warburg Pincus sells airline services firm Accelya to Vista Equity Partners
Warburg Pincus bought Accelya from French private equity firm Chequers Capital in 2017
 "Warburg Pincus sells airline services firm Accelya to Vista Equity Partners")
Airlines fight to create brand stickiness among customers
Vistara, Jet Airways, SpiceJet, AirAsia look to maximise revenue per passenger and create brand stickiness through a slew of ancillary services
 "Airlines fight to create brand stickiness among customers")
