How Much Gold Did India Import in FY 2025-26? The Numbers Behind the Record
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India’s equation with gold has never been purely financial. A wedding chain, a mother’s bangles, or a coin bought during a festival are rarely seen as simple purchases. This emotional pull helps explain why, even in a year of elevated prices, the country’s love for the yellow metal stayed strong.
According to SBI Research, the nation’s precious metal imports climbed to about $72.4 billion in FY 2025-26, up from roughly $57.9 billion in the previous fiscal.
That is a jump of a little over 24%, and it pushed imports to a record high. The nation spent far more foreign exchange on imported bullion, even as prices remained firm and policymakers kept an eye on external balances.
Why Gold Exchange is Gaining Prominence
When bullion import keeps rising despite the huge domestic stock that our country has, the obvious question is hard to ignore: why keep importing so much when so much old gold already exists within the country? That question is one reason gold exchange has moved from being a practical afterthought to a much more relevant consumer choice.
For years, many families preferred to hold on to the old jewellery, even when designs no longer suited their taste or lifestyle. Part of it was sentiment, but part of it was hesitation. People worried they would not get fair value, that purity checks would be confusing, or that deductions would appear from nowhere.
Now that mindset is slowly changing. As the prices of the metal rise, and important jewellery purchases like those for weddings are hard to put off, the value locked inside unused jewellery looks too significant to ignore. Exchanging old pieces for new ones is starting to feel like a beneficial financial decision.
Instead of adding only newly imported jewellery to meet fresh demand, the exchange creates a more circular route: existing household stock comes back into the market, gets valued, and is repurposed.
At a macro level, that shift matters because every gram reused domestically eases some pressure on future imports.
How Brands Like Tanishq Are Making a Tangible Difference
Still, value transfer only works when trust improves. This has historically been the weakest point in the process. A customer may be willing to part with an old necklace, but not if the valuation feels inappropriate. That is why reputed jewellers have been trying to make trade-in far more visible, especially around purity testing, weighing and melting.
When customers can actually see how the value is being determined, the transaction stops feeling intimidating.
This is where Tanishq has managed to stand out in a meaningful way. The process is designed to happen in front of the customer’s eyes, rather than behind a counter or in a back room.
Old jewellery is checked openly, purity is tested using a karatmeter, and the melting process is handled transparently in-store by master karigars behind a glass window.
For customers who have spent years being sceptical of trade-in, that kind of visibility does more than build convenience; it removes anxiety.
Why Organised Exchange is Gaining Ground
Another barrier in the past was the assumption that jewellery bought elsewhere would not receive fair treatment.
Many consumers believed trade-ins worked smoothly only if they returned to the original seller, with the bill in hand, and even then, the outcome might not feel simple.
Tanishq, for instance, accepts old gold from any jeweller, across purities starting from 9KT, even in cases where the original bill is unavailable.
Just as important, the rate structure is presented in a way that feels easier to understand, with no hidden deductions and the same selling and trade-in rates.
A Record Year, and a Smarter Response
India’s FY 2025-26 precious metal import, a jump from about $57.9 billion to $72.4 billion, reflects a country that still turns to it instinctively, even when prices are high. But it also highlights the need for smarter domestic habits around reuse and recycling.
That is why the conversation is no longer only about how much India imports. It is also about how India can use its existing stock more efficiently. In that broader shift, brands like Tanishq are important because they help make exchanges feel credible, visible and fair, which is exactly what this market has needed for a long time.
Disclaimer: No Business Standard Journalist was involved in creation of this content
Topics :Gold investment
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First Published: Jun 05 2026 | 11:39 AM IST
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Home / Content / Specials / How Elangovan Sivalingam Is Helping Redefine Global Customer Support
How Elangovan Sivalingam Is Helping Redefine Global Customer Support
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Sivalingam
4 min read Last Updated : Jun 04 2026 | 9:53 AM IST
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Authored by James Carnell
For most consumers, customer support is only noticeable when something goes wrong. A delayed response, a dropped call, or a chatbot that misunderstands intent can quickly damage trust in a company. What users rarely see is the complex engineering infrastructure operating behind the scenes—distributed cloud systems, AI-driven automation, release governance pipelines, and large-scale validation frameworks running continuously across global regions.
For technology leader Elangovan Sivalingam, building and maintaining these invisible systems has defined a career spanning more than two decades across enterprise engineering, cloud automation, and customer experience transformation. His work focuses on ensuring that large-scale customer engagement platforms remain reliable, observable, and resilient under real-world operational pressure.
Currently contributing to cloud automation and enterprise customer engagement modernization at eBay, Sivalingam has worked on systems supporting global interaction ecosystems where scalability, uptime, and latency directly shape user experience. His experience spans modernization efforts across the United States, United Kingdom, Australia, Germany, France, Italy, Spain, Singapore, and other global markets.
“What interests me most is solving complex operational problems at scale,” Sivalingam says. “Technology should improve resilience, intelligence, and consistency across every layer of the system.”
The Growing Complexity of Customer Support Infrastructure
Customer support platforms are rapidly evolving as enterprises adopt cloud computing, AI, and automation. McKinsey & Company estimates generative AI could add US$2.6 trillion to US$4.4 trillion annually to the global economy, with customer operations among the most impacted areas. Gartner also predicts that agentic AI will increasingly resolve routine customer service interactions autonomously.
These shifts are increasing pressure on enterprise systems to support voice, chat, email, and IVR channels simultaneously while maintaining reliability across distributed environments.
Within this context, Sivalingam has worked extensively with enterprise customer engagement platforms such as Genesys Cloud, widely used for omnichannel customer interactions and workforce engagement. These systems require ongoing modernization to support cloud scalability, real-time analytics, and intelligent routing.
His work includes replatforming legacy environments into cloud-native ecosystems while integrating observability and automation across global operations.
A key theme in his work is “invisible continuity”—ensuring systems run so reliably that users never notice the underlying complexity. Achieving this requires structured release validation pipelines, automated assurance mechanisms, and operational readiness frameworks that protect production stability at scale.
Automation, Testing, and Operational Readiness
A major focus of Sivalingam’s work is enterprise test automation and release governance. This includes building large-scale automated testing frameworks that support continuous release cycles for global customer systems.
These frameworks run regression suites across distributed environments in regions including the US, UK, Australia, Germany, France, Italy, Spain, and Singapore. By validating systems consistently across infrastructures and deployment pipelines, organizations can improve readiness while reducing operational risk.
The impact is significant. Automated regression and operational readiness processes help detect defects earlier in the lifecycle and improve confidence in deployments. Customer journeys across voice, chat, email, and IVR channels can be validated with greater speed and consistency.
This shift also enables enterprises to move from reactive troubleshooting to proactive assurance, where potential issues are identified before reaching production.
Sivalingam has also contributed to AI-driven testing systems that use adaptive test selection, anomaly detection, and predictive analysis. Instead of relying solely on static scripts, these systems optimize coverage dynamically and identify high-risk patterns before deployment.
As deployment cycles accelerate, traditional testing struggles to keep pace. AI-assisted automation helps close that gap while maintaining coverage quality.
“The challenge with large-scale systems is not just building intelligence,” Sivalingam explains. “It is ensuring it operates within reliable and governed boundaries.”
IBM research on enterprise AI adoption similarly highlights governance, risk, and trust as major barriers to scaling AI in production environments.
AI Research and the Future of Enterprise Systems
Alongside engineering, Sivalingam has contributed to research in artificial intelligence, automation, and systems intelligence. His work includes generative AI, explainable AI, conversational systems, cloud intelligence, and summarization techniques.
His research also explores zero-shot intent recognition, responsible AI governance, and explainable systems designed to improve transparency in automated environments.
Across both engineering and research, a consistent focus emerges: building AI systems that remain interpretable, efficient, and operationally trustworthy in real-world enterprise settings.
He believes the future of customer experience systems will depend on balancing automation with human oversight. While AI enables scale and efficiency, human judgment remains essential for accountability and operational integrity.
“The best systems are where technology and people complement each other,” he says. “AI handles scale, but human judgment ensures reliability and accountability.”
As enterprises continue adopting AI-first infrastructure, customer support systems are becoming a key measure of how effectively organizations can combine automation, resilience, and engineering discipline.
Disclaimer: No Business Standard Journalist was involved in creation of this content
Topics :Customer Service
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First Published: Jun 04 2026 | 9:53 AM IST
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Home / Content / Specials / Companion Leadership: Walking Beside in a New Era of Work
Companion Leadership: Walking Beside in a New Era of Work
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Companion Leadership
3 min read Last Updated : Jun 03 2026 | 11:37 AM IST
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The Shift from Command to Companionship
For decades, leadership was synonymous with hierarchy, authority, and control. Leaders either stood ahead of teams to direct or behind them to push for results. But in today’s knowledge-driven, collaborative, and human-centric organizations, this model is increasingly obsolete. Dr. Vishwanand Pattar’s concept of Companion Leadership offers a transformative alternative: leaders walk beside their people, fostering trust, empathy, and shared accountability.
Core Principles of Companion Leadership
Dr. Pattar’s framework rests on several foundational ideas:
Shared Purpose: Leadership is not about imposing vision but co-creating it with teams.
Empathy and Presence: Leaders must be attuned to emotional and psychological needs, not just performance metrics.
Equality in Journey: Walking beside means recognizing that leadership is a collective journey, not a solo act.
Trust over Control: Authority is replaced by credibility, authenticity, and relational trust.
Sustainable Growth: Companion leaders prioritize long-term well-being of people and organizations over short-term gains.
Why Companion Leadership Matters Now
The modern workplace is characterized by volatility, uncertainty, complexity, and ambiguity (VUCA). Traditional command-and-control leadership often fails to inspire creativity or resilience in such environments. Companion Leadership addresses these challenges by:
Enhancing Psychological Safety: Employees feel supported to take risks and innovate.
Driving Engagement: Shared purpose fosters intrinsic motivation.
Building Resilience: Empathy and companionship strengthen collective adaptability.
Reducing Burnout: Leaders who walk beside their teams help balance performance with well-being.
Practical Applications
Organizations can embed Companion Leadership through:
Leadership Development Programs: Training leaders to listen actively, co-create goals, and practice empathy.
Team Structures: Encouraging collaborative decision-making rather than top-down directives.
Performance Systems: Shifting from individual KPIs to collective outcomes.
Culture Building: Recognizing and rewarding behaviors that reflect companionship—mentorship, collaboration, and shared accountability.
Case Example
Consider a global agriscience company where Dr. Pattar has worked as an HR leader. By adopting Companion Leadership, managers shifted from issuing directives to facilitating dialogue. Teams reported higher engagement scores, reduced attrition, and improved innovation pipelines.
Challenges and Critiques
While compelling, Companion Leadership is not without challenges:
Risk of Dilution: Without clear boundaries, “walking beside” may blur accountability.
Cultural Fit: In highly hierarchical cultures, adoption may face resistance.
Measurement Difficulty: Traditional metrics may not capture relational leadership outcomes.
Organizations must balance companionship with clarity of roles and accountability to avoid drift.
The Future of Leadership
Dr. Pattar’s Companion Leadership resonates with broader shifts toward human-centric leadership models seen in agile organizations, servant leadership, and inclusive leadership. Yet, its unique emphasis on walking beside makes it particularly relevant in an era where employees seek meaning, belonging, and psychological safety at work.
Conclusion
Companion Leadership is not about abandoning authority but reimagining it as companionship. Leaders who walk beside their teams foster trust, creativity, and resilience—qualities essential for thriving in today’s complex business environment. As organizations grapple with rapid change, adopting this model may well be the differentiator between those that merely survive and those that flourish.
Disclaimer: No Business Standard Journalist was involved in creation of this content
Topics :Development Plan 2034
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First Published: Jun 03 2026 | 11:37 AM IST
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Home / Content / Specials / Balancing Stability and Growth Through Large and Mid-Cap Investing
Balancing Stability and Growth Through Large and Mid-Cap Investing
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Static Paid
8 min read Last Updated : Jun 02 2026 | 4:52 PM IST
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The way investors view equity markets appears to be gradually changing. After long phases dominated by momentum-driven themes and rapid market swings, there is now a stronger focus on balance - finding investments that can participate in growth while also offering a measure of stability when conditions get uncertain.
This shift is the reason large- and mid-cap funds are gaining attention again.
For many investors, the attraction lies in the combination itself. Large-cap companies usually bring scale, operational strength, and established market positions. Mid-cap businesses, on the other hand, often represent the next phase of growth stories - companies that are still expanding their footprint and strengthening their competitive edge.
Together, they create a mix that allows investors to participate across different layers of the economy, rather than relying solely on a single market segment. This balance feels especially relevant in the current environment, where markets continue to respond to changing interest rate expectations, global uncertainty, geopolitical developments, and shifting economic cycles.
Looking Beyond Pure Stability
Large-cap investing has traditionally been associated with resilience, stability and relatively lower volatility. These businesses are often better equipped to handle periods of volatility because of their scale, stronger balance sheets, and diversified operations. But for investors thinking beyond short-term market cycles, stability alone may not always be sufficient.
Mid-cap companies bring a different dimension to portfolios. Many operate in sectors linked to long-term structural changes such as manufacturing expansion, defence, infrastructure, energy transition, digital services, and financialization. As these businesses mature, they can gradually move into stronger market positions and potentially create meaningful long-term value.
This combination allows investors to avoid an all-or-nothing approach. Instead of choosing between stability and growth, large and mid-cap investing attempts to create space for both.
Why Diversification Within Equities Matters
Markets have shown time and again over the years that leadership rarely stays fixed. At different points, large caps, mid-caps, and sector-specific themes have all taken turns driving returns. Economic conditions, liquidity cycles, earnings visibility, and investor sentiment constantly reshape where opportunities emerge.
That is why diversification within equities has become increasingly important. Funds that maintain exposure across both established companies and emerging businesses may be better placed to navigate changing conditions than portfolios concentrated entirely in one segment. The idea is not simply to chase the strongest short-term rally, but to create a steadier path towards long-term wealth creation.
This broader investment philosophy is visible in offerings such as the HSBC Large and Mid-Cap Fund from HSBC Mutual Fund, which combines large-cap and mid-cap exposure while also retaining selective participation in smaller companies where opportunities appear compelling.
A Bottom-Up Approach to Investing
Over longer periods, successful investing is often shaped less by market noise and more by the discipline behind stock selection. Therefore, many investors today are paying closer attention to how portfolios are constructed rather than only focusing on headline market themes. A bottom-up approach - one that prioritises business fundamentals, management quality, earnings visibility, and long-term potential - can help reduce dependence on short-lived market momentum.
The HSBC Large and Mid-Cap Fund follows a similar framework. Its portfolio is built around a mix of leaders, challengers, and turnaround opportunities across sectors. This creates exposure not only to established businesses but also to companies that could benefit from changing industry trends and improving competitive positions over time. Such an approach can become particularly valuable during volatile phases, when market sentiment and underlying business strength do not always move in sync.
The Growing Preference for SIPs
Another noticeable trend is the growing comfort investors have developed with disciplined investing through Systematic Investment Plans (SIPs). For many individuals, SIPs are no longer viewed only as a convenient investing method. They are increasingly seen as a practical way to remain invested through uncertainty without constantly trying to predict market movements.
Regular investing also helps smooth the emotional side of investing. Instead of making decisions based entirely on short-term market swings, investors stay focused on consistency. That discipline matters, especially during periods marked by geopolitical tensions, inflation concerns, economic slowdowns, or sudden market corrections.
According to data shared by HSBC Mutual Fund, a monthly SIP of ₹10,000 in the HSBC Large and Mid-Cap Fund since its inception in March 2019 would have grown substantially over time despite multiple volatile phases across global and domestic markets. Past performance, naturally, is not a guarantee of future returns. Still, the broader takeaway remains relevant: consistency and patience often play a bigger role in wealth creation than short-term market timing.
Why Investors Are Looking at This Segment
There is also a visible change in investor behaviour today, particularly among younger investors. They are more comfortable exploring diversified equity strategies rather than restricting portfolios entirely to traditional large-cap allocations. The preference is gradually shifting towards investments that can participate in long-term growth while still maintaining some degree of balance during uncertain phases.
India’s economic trajectory also adds another layer to this discussion. Manufacturing growth, infrastructure spending, defence expansion, financial sector development, digital adoption, and energy transition themes are creating opportunities across both established companies and emerging businesses.
Large and mid-cap strategies sit naturally at the intersection of these trends and hence, they are steadily finding a place in long-term portfolios - especially among investors trying to balance growth ambitions with market resilience.
Investing Through Cycles
Equity investing has never been entirely about avoiding volatility. In many ways, volatility is built into the journey itself. What often matters more is whether a portfolio is structured well enough to navigate changing cycles without becoming overly dependent on a single trend, sector, or market segment.
In markets where certainty can shift quickly, that balance may become increasingly valuable for long-term investors willing to stay patient through the cycles.
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Topics : Indian equity markets
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First Published: Jun 05 2026 | 5:27 PM IST
