Zomato, Swiggy directed to make data sharing call the user's prerogative

Dept of Consumer Affairs also asks e-commerce food majors to furnish proposal on improving consumer grievance redress mechanism within 15 days

The Department of Consumer Affairs has directed e-commerce food majors to furnish the current framework along with a proposal on improving the consumer grievance redress mechanism within 15 days. It has also asked food aggregator platforms such as Zomato and Swiggy to allow consumers the choice to share their contact information with restaurants, only if the consumers approve.

The direction was given during a meeting chaired by Secretary, Department of Consumer Affairs, Rohit Kumar Singh with major e-commerce food business operators, to discuss pertinent issues that affect consumers in this sector.

When contacted, Zomato and the National Restaurant Association of