Go First mix-up: A behind-the-scenes look at boarding procedures

From load and trim sheet to passenger and bag reconciliation, here's what goes on from the time a passenger checks-in to when the flight takes off

Airlines are known to leave behind or lose bags, but in a bizarre case on Monday (January 9), a Go First Bengaluru-Delhi flight took off leaving behind 55 passengers. What’s more, the aircraft flew to Delhi carrying their luggage.

Go First blamed the occurrence on an "inadvertent oversight in the reconciliation" of passengers who had checked in and boarded the plane. While issuing a show cause notice, the Directorate General of Civil Aviation (DGCA) said multiple mistakes, such as lack of proper communication, coordination, reconciliation and confirmation, had resulted in a highly avoidable situation.

Business Standard looks at what goes