DGCA slams Air India's handling of urination incident as 'unprofessional'

The crew provided the female passenger with a set of fresh clothes and she was made to sit on a crew seat as her seat got soaked in urine

Aviation regulator Directorate General of Civil Aviation (DGCA) has slammed Air India’s handling of the incident of a drunk man urinating on a woman passenger and leaving without any action as “unprofessional”. The DGCA said in the statement that the manner in which the company handled the incident led to  "systemic failure".

The DGCA has asked the airline's top officials and the pilot and the crew of the flight to furnish an explanation in two weeks.

"The conduct of the concerned airline appears to be unprofessional and has led to a systemic failure. Prima facie it lacks appreciation of