Air India fined Rs 10L by DGCA for not compensating flyer denied boarding

DGCA's spot checks found that Air India does not have a policy on denied boarding and is not paying any compensation to the passengers

Civil aviation regulator DGCA on Tuesday imposed a fine of Rs 10 lakh on Tata group-owned Air India for denying boarding to passengers who held a valid ticket.

DGCA's spot checks found that the airline does not have a policy on denied boarding and is not paying any compensation to the passengers.

"After going through submissions of the airline, as part of enforcement action, the competent authority has levied a penalty of Rs 10 lakh. In addition, the airline has been advised to immediately put the systems in place to resolve the issue, failing which further action shall be taken